This website is operated by Laka. Please read the Terms carefully before using this website. Accessing the website means you fully agree with Laka's Terms of Service.
Please note that this website is designed for global access by users. We reserve the right to deny access to this website at any time without prior notice.
Accepting Laka’s Terms of Use is a necessary condition for using Laka’s services. The Terms of Use are published at https://laka.ai.
In this document:
By accessing Laka’s website, you acknowledge and agree that Laka is the sole owner of this website and all the information on it, as well as any associated utilities for users. Laka has the right to modify, edit, add, or remove any part of the Terms of Service or content on the website at any time. Changes take effect immediately upon being posted on the website without prior notice. Your continued use of the website after the changes have been posted constitutes acceptance of those changes.
Please check regularly for updates to our policies.
You may store, view, format, and print service information from this website solely for purposes permitted under these Terms of Service. You may not publish, distribute, or reproduce any part or all of this information in any form to third parties without Laka’s written consent or beyond the intended purposes. You are also prohibited from modifying, altering, or removing any copyright, trademarks, or any related notices on this website’s content.
Laka reserves the right to supplement, adjust, or delete any information on the website at any time for editorial or business purposes. Accessing and using the information on this website does not grant any rights to you or any third party over the content or data of this website.
Your use of products and services on this website may be monitored by Laka. The collected information may be used for business operations, research, and customer insights.
Laka holds no legal responsibility under any circumstances for users or third parties if they are unable to connect to or access this service.
To access and use certain services on the website, you may be required to register personal information (Email, Name, Phone Number, etc.). All provided information must be accurate and lawful. Laka collects and uses your personal information for appropriate purposes and in full compliance with this Privacy Policy. When necessary, Laka may contact you directly through methods such as letters, order confirmations, service confirmations, thank-you letters, technical and security updates, etc.
Our website prioritizes information security and employs the best measures to protect your data and payment details.
You are prohibited from using any programs, tools, or other means to interfere with the system or alter website data. It is strictly forbidden to spread, promote, or encourage any activities that interfere with, damage, or breach system data. Any individual or organization in violation will have all their rights revoked and may face legal prosecution.
All transaction information will be kept confidential, but in the case of a legal request from authorities, Laka is obligated to provide this information to law enforcement agencies.
The terms, conditions, and content of this website are governed by the laws of Vietnam. The competent courts of Vietnam will handle any disputes arising from unauthorized use of this website.
By using this website, you agree to:
All intellectual property rights (registered or unregistered), information content, and all website designs, texts, graphics, software, images, videos, music, sounds, software compilations, source codes, and underlying software are the property of Laka. The entire website content is protected by Vietnam’s copyright laws and international conventions.
Laka retains full copyright and ownership of this website and its entire content. The Laka trademark, logos, and images on this website are the property of Laka. Other company and product/service trademarks on this website (if any) belong to their respective owners. You do not have the right or license to use any of these trademarks.
Laka is committed to respecting the intellectual property rights of individuals and organizations regarding images.
Laka uses images from various authors to illustrate travel promotion articles, share travel experiences, and showcase customer service experiences. These images depict destinations, landscapes, and people of Vietnam to make the content more engaging and trustworthy for young travelers.
We strive to contact all authors whose images are used to obtain permission. If there are any unintentional omissions, we apologize to the image owners and take full responsibility for any oversights.
If you have any concerns, please contact Laka at tech@laka.ai in the following cases:
www.laka.ai may modify any aspect of this website or its content, including features, information, or other elements at any time without prior notice.
Service consultation means that customers visit Laka's website and submit a consultation request through one of the following methods: Zalo, Email, Hotline, online chat, etc. The website support staff at Laka will receive the information and forward the request to an appropriate service consultant. This consultant will proactively contact the customer to discuss the service.
Laka encourages and welcomes customers who book tours one or two months in advance (or even earlier) and complete payment ahead of the required deadline. This allows us to better prepare the tour program, tour content, and other services to serve customers in the best possible way.
Based on the consultation process with Laka’s consultant, if the customer confirms the service, the Laka consultant will send a "Service Confirmation Letter" to the customer via the email address provided:
The service booking is considered complete when the customer confirms the service via email and makes a deposit payment to Laka.
Completion of documents: Laka will send the original Contract/Service Confirmation Slip/Order; Quotation; Tour Itinerary with the signature of an authorized representative and Laka’s official stamp via express delivery to the customer. Within 03 days from the date of receiving the original documents, the customer is required to return one copy of the above documents to Laka.
After both parties confirm the service booking, the customer must send Laka the participant information (valid ID card/passport) so that Laka can proceed with booking restaurants, transportation, accommodation, and other services within 03 days from the date of service confirmation. Laka encourages customers to provide all participant information before the requested deadline to ensure a proactive and timely booking process, thus guaranteeing service quality for the customer’s program.
For group tour services: Customers must deposit at least 80% of the total service value to Laka. The service price is only guaranteed to remain unchanged after the deposit is completed. The quotations provided by Laka are valid for a maximum of 03 days and are preliminary estimates. The final price depends entirely on the supplier’s pricing policy.
Second payment: The remaining 20% of the booking value and any additional incurred costs (if any) must be paid to Laka within 05 days after the tour ends (This includes Saturdays and Sundays but excludes public holidays).
Customers must deposit at least 70% of the total service value to Laka. The service price is only guaranteed to remain unchanged after the deposit is completed.
Second payment: The remaining 30% of the booking value and any additional incurred costs (if any) must be paid to Laka within 05 days after Laka has fully provided the service (This includes Saturdays and Sundays but excludes public holidays).
A 100% deposit of the total service value is required. The service price is only guaranteed to remain unchanged after the deposit is completed.
Second payment: Any additional incurred costs (if any) must be paid before the tour ends.
Customers must pay 100% of the ticket value to Laka and provide passenger information so that Laka can notify the supplier to issue the ticket at the best price. Issued tickets are non-refundable and non-cancellable.
If the customer complies with the terms stated in the Service Confirmation Letter and the attached Contract/Service Confirmation Slip, and the booking is not canceled unilaterally by the customer, the deposit will be considered the first installment payment from the time Laka starts providing the service.
For service cancellations, please refer to Laka’s “Cancellation & Refund Policy” in Section D of this Service Agreement.
Laka provides a system that allows customers to review, supplement, modify, and confirm the transaction details before finalizing the service booking and sending a payment request. This system ensures the following conditions are met:
Laka ensures that customers can read and explicitly agree to the general transaction terms before finalizing a service contract. These terms include:
Laka has publicly listed all applicable payment methods so customers can choose the most suitable one under the "Payment Methods" section.
Laka ensures secure and confidential transactions, complaint resolution, and compensation in case customer payment information on the Laka website is modified, deleted, canceled, copied, disclosed, illegally transferred, or compromised, causing damage to the customer.
The information and features provided on the website are entirely free, and Laka does not charge customers for accessing the website. Customers only pay for the services they use with Laka.
Customers can choose one of the following payment methods when using Laka’s services:
After the service consultation and signing the Service Contract with Laka, customers are responsible for making full payment for the order/contract value. (Deposit and installment payment terms are publicly disclosed on the website and specified in the contract.)
(For business customers, if the total booking value is 20,000,000 VND or more, payment must be made via bank transfer to Laka.)
Laka Travel Technology Joint Stock Company’s Bank Transfer Information:
If customers transfer funds within the same banking system, Laka will receive the payment even on Saturdays and Sundays.
If transferring from a different banking system, the transaction must be made on a working day, and the payment is considered complete only after Laka receives a successful transfer confirmation from the bank.
Once the deposit or payment is successfully completed, we will send a receipt confirmation via email or Zalo and proceed with the service arrangements.
Customers can make direct cash payments at Laka’s office:
Ground floor, Thien Son Building, No. 5 Nguyen Gia Thieu, Vo Thi Sau Ward, District 3, Ho Chi Minh City.
After the service consultation and contract signing, customers are responsible for paying the full value of the order/contract to Laka. (Deposit and installment terms are disclosed on the website and specified in the contract.)
Laka will confirm payment via email or phone call and proceed with service arrangements.
Customers can make payments through the tour booking section on the website when the system update is completed.
Note: If you have not received confirmation from the company before the departure date, please send a request via email or call 0919.311.026 to verify your booking and ensure your rights.
Laka's refund and service exchange policy is implemented seriously and transparently according to the following principles:
Once the customer has confirmed the service and completed the deposit (hereinafter referred to as the "Service Implementation Phase"), any changes or adjustments to the service must be communicated between both parties as soon as possible (no later than 6 hours from the time of occurrence). Any proposed changes from one party will only be valid if approved by the other party.
The cancellation time for the trip is calculated based on business days and does not include Saturdays, Sundays, or public holidays.
If Laka is unable to carry out the trip, we will notify the customer immediately and refund the full deposit amount within 5 days from the cancellation notice, either in cash or via bank transfer. In addition, Laka will assist in arranging an alternative service provider for the customer and will bear any losses related to pre-booked services such as accommodation deposits, airline tickets, train tickets, restaurants, etc.
If the booking is canceled from the deposit payment date to 15 days before departure, the customer will be charged a 30% penalty of the total booking value or the value of the canceled service item.
If the booking is canceled from 14 to 10 days before departure, the customer will be charged a 50% penalty of the total booking value or the value of the canceled service item.
If the booking is canceled from 9 to 7 days before departure, the customer will be charged a 70% penalty of the total booking value or the value of the canceled service item.
If the booking is canceled within 6 days before departure, the customer will be charged a 100% penalty of the total booking value or the value of the canceled service item.
If the tour is canceled due to unforeseen events such as natural disasters, epidemics, or delays and cancellations of public transport (Force Majeure Events), Laka will not be responsible for any additional compensation beyond the refund of the tour fee.
Force majeure events refer to objective incidents, including but not limited to: epidemics, storms, floods, landslides, traffic accidents, fires, changes in laws, or official prohibitions from authorities—events that directly affect the execution of this contract and are unforeseeable and unpreventable despite all necessary measures being taken.
If one or both parties encounter a force majeure event during service execution, the affected party must notify the other party as soon as possible (no later than 24 hours after the event occurs). Failure to notify within this timeframe will not exempt the party from liability.
Both parties will discuss and agree on one of the following solutions:
A party's failure or delay in fulfilling obligations due to force majeure will not be considered a contract violation.
During the force majeure period, both parties are exempt from compensation obligations. Once the force majeure event ends, the booking will continue if possible.
If the force majeure event lasts more than 3 months, the affected party has the right to unilaterally terminate the booking. Both parties will negotiate compensation based on a risk-sharing principle, and the customer agrees to use Laka's services after the force majeure event ends.
Customers have the right to file a complaint about Laka's services in the following cases:
Customers will not be eligible for a refund in the following cases:
Customers can file complaints regarding Laka’s products/services through the following process:
Customers can submit their complaints through one of the following channels:
Laka’s customer service department will receive complaints, clarify customer requests within its authority, and then forward them to the appropriate specialized department for resolution.
The responsible departments will verify the customer’s complaint and provide a final conclusion. Laka may contact the customer to request additional information or evidence related to the complaint.
Depending on the nature and severity of the issue, Laka will implement appropriate measures to resolve the complaint. Customers will be informed of the resolution via phone call, in-person meeting, official document, or email.
If the customer is not satisfied with the resolution, Laka’s relevant departments will re-evaluate the complaint and provide further feedback.
If the customer accepts the resolution, Laka will file the case and close the complaint. If the customer does not agree with Laka’s resolution, both parties will negotiate and mediate to reach a mutual agreement. If no resolution is reached through negotiation, either party may escalate the dispute to a competent court as per legal regulations.
Depending on the nature of the complaint, the resolution period is as follows:
Laka does not sell, share, or exchange customers' personal information collected on the website with any third party. Collected personal information is used solely within the company.
When you register for services, Laka.ai collects the following personal information:
Additionally, service-related information collected includes:
The collected personal information is used internally by Laka for one or all of the following purposes:
Laka retains personal information indefinitely unless a customer requests deletion. Customers can request data removal by emailing tech@laka.ai.
Customer personal information may be accessed by:
Laka Travel Technology Joint Stock Company
Address: Ground floor, Thien Son Building, No. 5 Nguyen Gia Thieu, Vo Thi Sau Ward, District 3, Ho Chi Minh City
Phone: 0919.311.026
Website: laka.ai
Email: tech@laka.ai
Laka does not collect customer information directly through the website. Instead, personal data is gathered through email correspondence for product/service purchases via tech@laka.ai or phone inquiries at 0919.311.026.
Users can contact the provided email or phone number to request data modifications.
Laka prioritizes protecting your personal information. Your data will remain confidential, and we commit not to share, sell, or lease your personal details to any third party. We will only use your information in the following cases:
If you have any concerns or complaints regarding privacy policies or misuse of your personal data, please contact 0919.311.026 or email tech@laka.ai.